Tangazo la nafasi za kazi kutoka Benki ya NMB

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Location: Central Zone, Dar Zone, Eastern Zone, Highland Zone, Lake Zone,  Northern Zone, Southern Zone, Western Zone.

Job Purpose:

· To provide outstanding customer experience to NMB customers and prospective customers.

· To ensure customer satisfaction is met at all times through giving professional advice on NMB’s products and services

· To provide quick and friendly service in responding to customer enquiries and complaints so as to maximize customer satisfaction.


Main Responsibilities:

· Attending day to day banking enquiries from customers on the range of products and services

· Engaging, knowing and addressing customers’ needs

· Providing banking services to NMB customers in an efficient and friendly manner like telling and enquiry services

· Reporting suspicious transactions and activities as per the policies and procedures

· Understanding customer needs and expectations and selling appropriate product and services

· Supporting customers in filling KYC forms when opening Accounts

· Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction

· Cross selling of Bank products to existing customers inside and outside banking hall

· Managing the TAT in issuing ATM card, Cheque books, and customer statements.

· Upselling and cross selling of bank’s products

· Planning and documenting customer visits and action oriented after visit call reports

· Ensuring optimal banking hall utilization through keeping it organized, clean and displaying of marketing materials and signage, signboard and queue logistics

· Participate in bring new business leads to the Branch as per the assigned targets

· Maximize customer satisfaction by giving advisory services to customers on their life cycle needs

· Maintaining professionalism and business acumen in dealing with customers.


Knowledge, and Skills required:

· Business awareness

· Understanding of bank’s products and services

· Customer service oriented knowledge

· Accuracy/attention to details

· Standard computer skills,

· Interpersonal skills

· Presentation and communication skills

· Sales skills


Qualifications and Experience:

· Degree or equivalent, or Diploma

· Work experience not a requirement for degree holders & equivalent

· At least 2 years of work experience is required for Diploma holders


PS: Applicants must indicate the specific zone of preference when applying.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.




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